Privacy Policy

1. Introduction and Scope

Truckinzy Infotech Private Limited (“Truckinzy,” “we,” “us,” or “our”) is a logistics and supply chain services company operating three lines of business:

• Recruitment and staffing services for the logistics and supply chain industry
• Management and technology consulting, including Transport Management System (TMS) implementation support
• GatiHire (gatihire.com), our logistics-focused job board and recruiting platform

This Privacy Policy applies to personal information we collect through our websites (including truckinzy.com and gatihire.com), our recruitment and consulting services, our business development and outreach activities, and our communications with you by email, WhatsApp, or phone.

By using our websites or engaging with our services, you agree to the practices described in this policy. If you do not agree, please do not use our services or provide us with personal information.

2. Information We Collect

a) From job seekers and candidates (GatiHire and recruitment services)

Name, contact details, resume/CV, work history, education, skills, current and expected compensation, and any other information you submit when applying for a role or registering on GatiHire.

b) From business contacts and prospective clients

Name, job title, company name, business email address, business phone/WhatsApp number, and company information — collected when you contact us, when we identify your company as a potential fit for our services (including through publicly available hiring signals such as job postings or LinkedIn activity), or when shared with us by a partner.

c) From existing clients

Contact and account information necessary to deliver recruitment, staffing, or consulting services, and — in the course of TMS and technology consulting engagements — limited operational and personnel data (such as driver, dispatcher, or warehouse staff names and contact details) that your organization instructs us to process as part of the engagement. In these cases, we act on your instructions as a service provider, and your organization remains responsible for the underlying legal basis for that data.

d) Communications data

Records of emails, WhatsApp messages, calls, or website chat conducted with us.

e) Automatically collected data

When you visit our websites, we may automatically collect device information, IP address, browser type, pages visited, and similar usage data through cookies and similar technologies (see Section 7).

3. How We Use Your Information

We use personal information to:

• Evaluate and match candidates to relevant job opportunities
• Operate and improve the GatiHire platform
• Identify, contact, and communicate with prospective clients about our recruitment, staffing, and consulting services
• Deliver recruitment, staffing, and TMS/technology consulting services to our clients
• Respond to inquiries and provide customer support
• Send service-related and business development communications, including via WhatsApp Business messaging and email
• Maintain business records, meet contractual obligations, and comply with applicable law
• Improve our websites, tools, and internal processes

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing (including India's Digital Personal Data Protection Act, 2023), we rely on: your consent (for example, when you apply for a role or opt in to communications); the necessity of processing to perform a contract with you or your employer; and our legitimate business interests in operating and growing our recruitment, staffing, and consulting business, balanced against your rights.

5. How We Share Your Information

We do not sell personal information. We may share it with:

• Hiring companies and clients, where sharing candidate or contact information is necessary to fulfil a recruitment, staffing, or consulting engagement
• Service providers who process data on our behalf, currently including: Supabase (database hosting), n8n (workflow automation), Anthropic (AI-assisted drafting and communication support), Apollo.io (business contact data enrichment), Apify (public data collection tooling), Meta Platforms / WhatsApp Business Platform (messaging), and Google/Gmail (business email). These providers are contractually or technically restricted to processing data only for the purposes we specify. If we begin using additional service providers that materially change how your data is processed, we will update this policy.
• Professional advisors (legal, accounting) where necessary
• Government or regulatory authorities, where required by law, or to establish, exercise, or defend legal claims
• A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to standard confidentiality protections

Some of these service providers may process or store data outside India. Where this occurs, we take reasonable steps to ensure an adequate level of protection consistent with applicable law.

6. WhatsApp and Email Business Communications

We may contact business contacts via WhatsApp Business messaging or email regarding our recruitment, staffing, or consulting services. You can opt out of further messages at any time by replying to let us know, unsubscribing (where an unsubscribe option is provided), or contacting us using the details in Section 12. We aim to only send messages relevant to a genuine business context.

7. Cookies and Tracking Technologies

Our websites may use cookies and similar technologies to operate core functionality, remember preferences, and understand how visitors use our sites (for example, through analytics tools). You can control cookies through your browser settings; disabling cookies may affect some website functionality.

8. Data Storage, Security, and Retention

We store personal information using reputable third-party cloud infrastructure providers and take reasonable technical and organizational measures to protect it against unauthorized access, loss, or misuse. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal or contractual obligations, and resolve disputes, after which it is deleted or anonymized.

9. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of your information, subject to legal or legitimate business retention needs
• Withdraw consent previously given, where processing is based on consent
• Raise a grievance regarding how we handle your personal information

To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable timeframe consistent with applicable law.

10. Children's Privacy

Our services are intended for working professionals and businesses. We do not knowingly collect personal information from children. GatiHire is intended for individuals of legal working age.

11. Grievance Officer

In accordance with applicable Indian law, our Grievance Officer for data protection matters is:

Name: Rachit Khandelwal
Email: rk@truckinzy.com
Address: 3A/25 2nd Floor, WEA, Karol Bagh, New Delhi, India

12. Contact Us

For questions about this policy or to exercise your rights, contact us at:

Truckinzy Infotech Private Limited
Karol Bagh, New Delhi, India
Email: rk@truckinzy.com

13. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date above reflects the most recent revision. Material changes will be reflected on this page.